FAQs

Q: What is the average shipping time?

Once shipped, the average delivery time is 7-25 business days, depending on where in the world you are located. 

Q: Is there a processing time?
Yes. The processing time for orders is usually 1-3 business days. We may be running under minor delays due to the high volume of orders we are receiving, so if you do not receive your tracking information within 1-3 days, please do not worry. 

Q: Is there a warranty on your products?
Of course! We offer a 30 day guarantee which covers anything that may happen to your product within the first 30 days of purchasing. 

Q: What type of payment methods are accepted?
We accept Visa, Mastercard, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, and American Express.

Q: Do you ship world-wide?
Yes! We offer shipping to almost all countries around the world.

Q: How can I find my tracking number?
Easily! Once your order is shipped, you will receive a shipping update email and/or text with your tracking number. 

Q: How can I track my order?
All you need to do is go to our "track your order" page, and insert your order's tracking number. 

Q: What if my order comes in damaged?
Contact us ASAP! If your order comes in damaged in any way, please do not hesitate to contact our support team so we can make it right. 

Q: I have entered an out-dated, or incomplete address. What should I do?
If you think, or know, you have entered the wrong address, please get in contact with our support team as soon as you can.

Q: What if I couldn't find my question?
If your important question was not answered, please do not hesitate to contact our support team at support@toptierthings.com as we would love to further assist you with anything you need!